FAQ

When will my order be shipped?

Orders are shipping daily Monday through Saturday USPS ground. Additional shipping methods will be added later. If you are in the Portland area, you have an option for local pickup at checkout.

How is shipping calculated?

Shipping is calculated using USPS ground method only based on weight and size. Free shipping on orders over $60.

How do I return my order?

Please proceed to the returns page and fill out the form. We will process your return in 1-2 business days.

I live in Portland and chose Local Pickup for my shipping option. How do I arrange my pickup time? 

We will contact you within 2 business days and provide you with instructions on your pickup! We may even be able to drop it by, depending on the day!

I would like to purchase products that show Out of Stock.  How can I submit a special order?

You can simply use our Contact page to submit your request with as much detail as possible. We will contact you within 2 business days to discuss your needs.

I would like to special order soaps for party favors. What is the lead-time for submitting an order?

Please allow 3-6 weeks for special orders of 30+ bars of soap. We love a fun celebration and are happy to help make your event special. Our customer support team can help design unique labels to personalize the party favors.